Technology | Germantown Dashboard

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Technology

Technologies will play an increasingly prominent role in the quality of life for Germantown residents, and are essential for making City services more efficient and accessible. Residents demand a Citywide technological infrastructure that can support and sustain government, individual, educational and business demands. Effective and engaging communications also create a greater sense of community for residents.

A City-wide technological infrastructure supports and sustains individual, educational, government and business demands.

Action Plans

Timeline: Ongoing

Investigate means for enhancing the design and placement of wireless transmission facilities in residential areas
Establish baseline citizen and business satisfaction and demand requirements
Review and implement changes to City ordinances to improve the technology environment in the community
Explore and create strategic technological partnerships

Key Performance Indicators

Satisfaction with residential internet service

Satisfaction with residential cellular service

Satisfaction with business internet service

Satisfaction with business cellular service

A technology-enabled community builds efficiency, safety and transparency so that all stakeholders can use and access relevant government information and services anytime from anywhere

Action Plans

Timeline: Ongoing

Implement improvements to customer-facing online systems
Encourage and foster the use of technology across the community

Key Performance Indicators

Satisfaction with use and access of information and services

Satisfaction with the City website

Satisfaction with the City Mobile App

Satisfaction with the City Online Services