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technology_iconA technology-enabled community builds efficiency, safety and transparency by which all stakeholders can use and access relevant government information and services at any time from anywhere.

The City of Germantown fosters an environment where technology is acknowledged in every aspect of government. City Hall is available any time, from anywhere, for any service and provides two-way communication between citizens, businesses and government. City government is made more efficient though the use of technology to enhance operations and provide the best value for the citizens. Germantown is known locally, regionally and nationally as a community that uses, encourages and fosters technology.

On Target Targeted City services available online

Description

It is important that the City provides online access to city services for businesses, residents and visitors that would like to conduct business or obtain information. Technology demands are expected to increase in the future as mobile device popularity increases.

A baseline will be determined by the percent of respondents indicating somewhat satisfied /very satisfied with the City government's overall job of providing City services online based on results obtained from the City's annual citizen survey.

 

Analysis

The results for this measure is tracked by the data gathered from the Community Survey. At this time, the Budget and Performance department is gathering information and will begin working with a vendor to administer the Community Survey during the 3rd quarter of fiscal year 2023.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22.

 

Impact

The City has a moderate impact on this measure.

On Target Satisfaction with use and access of information and services

Description

It is important that the City gathers information on satisfaction with the use and access of information and services in order to provide businesses, residents and visitors in our community an enjoyable experience when interacting with the City.

A baseline will be determined by the percent of respondents indicating somewhat satisfied /very satisfied with the City government's overall job of providing use and access of information and services based on results obtained from the City's annual business survey.

 

Analysis

The results for this measure is tracked by the data gathered from the Community Survey. At this time, the Budget and Performance department is gathering information and will begin working with a vendor to administer the Community Survey during the 3rd quarter of fiscal year 2023.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22.

 

Impact

The City has moderate impact on the resulting data.

On Target Satisfaction with the City website

Description

Percent of respondents indicating somewhat satisfied /very satisfied with using the City's website based on results obtained from the City's annual community survey.

 

Analysis

The results for this measure is tracked by the data gathered from the Community Survey. At this time, the Budget and Performance department is gathering information and will begin working with a vendor to administer the Community Survey during the 3rd quarter of fiscal year 2023.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22.

 

Impact

The City has a high impact on this measure.

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WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.

logo-image-orange-background

WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.