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Technologies will play an increasingly prominent role in the quality of life for Germantown residents, and are essential for making City services more efficient and accessible. Residents demand a Citywide technological infrastructure that can support and sustain government, individual, educational and business demands. Effective and engaging communications also create a greater sense of community for residents.

Action Plans

Timeline: 1 to 2 years

• Investigate means for enhancing the design and placement of wireless transmission facilities in residential areas
• Establish baseline citizen and business satisfaction and demand requirements
• Develop Wireless Performance Index

Timeline: 2 to 5 years

• Review and implement changes to City ordinances to improve the technology environment in the community
• Explore and create strategic technological partnerships

Key Performance Indicators

Action Plans

Timeline: 1 to 2 years

• Implement improvements to customer-facing online systems
• Determine baseline satisfaction with the City’s online services

Timeline: 2 to 5 years

• Increase satisfaction with City online services

Timeline: 5 to 10 years

• Be known locally, regionally and nationally as a community that uses, encourages and fosters technology

Key Performance Indicators