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city_services_iconCity Services & Finance

City Services and Finance is one of the most important performance areas for the City of Germantown, directly affecting the success of each department and the eight other key performance areas. Focusing on strong, community-driven strategic planning built on a culture of “Excellence, Every Day” City staff deliver services in a fiscally-responsible, efficiency-driven manner focusing on continuous improvement to ensure customer expectations are met.

Action Plans

Timeline: 1 to 2 years


  • Reduce dependency of Special Revenue Funds on the General Fund
  • Reduce dependency of Enterprise Funds on the General Fund

Action Plans

Timeline: 1 to 2 years


  • Update IRP policy, establish criteria for prioritization
  • Develop process for measuring variance between IRP and actual replacement of assets
  • Increase asset replacement to meet schedule

Key Performance Indicators

Action Plans

Timeline: 1 to 10 years


  • Reinforce adopted financial policies and monitor pension plan market performance and any amendments to the plan

Key Performance Indicators

Action Plans

Timeline: 1 to 2 years


  • Provide timely response to customer needs
  • Understand customer requirements for all City operations and integrate within the performance management system

Key Performance Indicators

Action Plans

Timeline: 1 to 2 years


  • Align departmental business plans with strategic plan
  • Develop and implement a process to update the plan

Key Performance Indicators

Action Plans

Timeline: 1 to 2 years


  • The percent of total City resources for low-valued services should not exceed 20%
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WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.

logo-image-orange-background

WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.