The City’s highest objective is to provide superior customer service in the most timely and cost effective manner on a daily basis. By focusing on current needs and anticipating future customer needs, the City can deliver services consistently and efficiently. One tool that the City relies on to assess customer service is the feedback received from the City’s Community Survey. This feedback is used to make changes to existing services and/or anticipate future service requirements. The City takes pride in its technically competent workforce, and is dedicated to serving customers and adapting resources to requirements.
Satisfaction with City services
Percent of respondents indicating somewhat satisfied/very satisfied with the City government’s overall job of providing high quality services on the City's annual community survey.
The City has maintained a consistently high score over the past few years. Variation can be contributed to common cause with no statistical significance between the years. A dramatic decrease would indicate severe problems with City work processes and service delivery mechanisms. Fiscal year 2018 community survey shows that 90% of the survey participants are satisfied/very satisfied with the City government's overall job of providing high quality services. The City will continue to strive for "Excellence, Everyday" to help meet the needs of the residents through the services provided.
*The City did not administer a Community Survey in FY19; however, the City is looking to administer the survey in FY20.
The City has a high ability to impact this measure.