Arts, culture, recreation and life-long learning are part of the fabric of everyday life in Germantown. Year-round programs and events are provided for residents to enjoy in a variety of ways. In an effort to maintain service excellence and provide exceptional services responsive to citizens’ needs, continuous improvement will be made to offer a wide range of unique recreational, leisure and cultural programs available to all residents.
Provide year-round programs and events for residents to enjoy in a variety of ways.
Analysis:
The Department continues to use feedback of surveys to help determine programming decisions and measure overall customer service satisfaction. Nine programs were surveyed this quarter and achieved a combined customer service satisfaction rate of 96%. These included Special Events, Senior Hikes, environmental education classes, youth sports and REACH Before/Afterschool.
Impact:
The city has a moderate impact on this measure.
Engage the community through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.
Analysis:
Program participation for the 2nd quarter totaled 6,557. Programs included various special events, special recreation, 50+ programs, REACH, community enrichment classes, sports, and environmental education classes.
Impact:
The cIty has a moderate impact on this measure.
Strive to place the Germantown Parks and Recreation Department's brand messages before the citizens, customers, and participants in the most appropriate ways.
Analysis:
Reach this quarter are below...
Facebook - 607.3%
Instagram - 13.4%
Impact:
The city has a moderate impact on this measure.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.