The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities

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The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Arts, culture, recreation and life-long learning are part of the fabric of everyday life in Germantown. Year-round programs and events are provided for residents to enjoy in a variety of ways. In an effort to maintain service excellence and provide exceptional services responsive to citizens’ needs, continuous improvement will be made to offer a wide range of unique recreational, leisure and cultural programs available to all residents.

On Target Satisfaction with Recreation and Cultural Arts Programs and Services

Description:

Provide year-round programs and events for residents to enjoy in a variety of ways.

Analysis:

The Department continues to use feedback of surveys to help determine programming decisions and measure overall customer service satisfaction. Seven programs were surveyed this quarter and achieved a combined customer service satisfaction rate of 100%. These included Special Events, Senior Hikes, environmental education classes, youth sports and REACH Before/Afterschool and events/programming at The Farm Park. We will continue to build our programming and events while making sure we maintain our expected service excellence goals.

Impact:
The city has a moderate impact on this measure.

On Target Participation in Recreation and Cultural Arts Programs

Description:

Engage the community through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Analysis:

Program participation for the 3rd quarter totaled 5,226. Programs included special recreation, 50+ programs, REACH, sports, Ranger programs/classes and programming at the Farm Park .

Impact:
The cIty has a moderate impact on this measure.

On Target Percent Increase in Quality of Life Social Media Engagement

Description:

Strive to place the Germantown Parks and Recreation Department's brand messages before the citizens, customers, and participants in the most appropriate ways.

Analysis:

In Q3-FY25, the "Percent Increase in Quality of Life Social Media Engagement" measure is "On Target," with an actual value of 423,821, surpassing the target of 250,000 and the benchmark of 175,000. This continues the trend of exceeding targets seen in previous quarters. The consistent overachievement suggests effective social media strategies or increased community interest.

Impact:
The city has a moderate impact on this measure.