A technology-enabled community builds efficiency, safety and transparency so that all stakeholders can use and access relevant government information and services anytime from anywhere
The City of Germantown fosters an environment where technology is acknowledged in every aspect of government. City Hall is available any time, from anywhere, for any service and provides two-way communication between citizens, businesses and government. City government is made more efficient though the use of technology to enhance operations and provide the best value for the citizens. Germantown is known locally, regionally and nationally as a community that uses, encourages and fosters technology.
Description
It is important that the City gathers information on satisfaction with the use and access of information and services in order to provide businesses, residents and visitors in our community an enjoyable experience when interacting with the City.
A baseline will be determined by the percent of respondents indicating somewhat satisfied /very satisfied with the City government's overall job of providing use and access of information and services based on results obtained from the City's annual business survey.
Analysis
Survey results reflect a 66% of respondents are very satisfied or somewhat satisfied with access of information and services.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact
The City has moderate impact on the resulting data.
Description
Percent of respondents indicating somewhat satisfied /very satisfied with using the City's website based on results obtained from the City's annual community survey.
Analysis
Results from the 2023 Community Survey show a 68% satisfaction rate for usefulness of information on the City's web page. This is a slight decrease from the 72% satisfaction rate in 2018.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact
The City has a high impact on this measure.
It is important that the City provides online access to city services for businesses, residents and visitors that would like to conduct business or obtain information. Technology demands are expected to increase in the future as mobile device popularity increases.
A baseline will be determined by the percent of respondents indicating somewhat satisfied /very satisfied with the City government's overall job of providing City services online based on results obtained from the City's annual citizen survey.
Analysis:
Results from the 2023 Community Survey reflect 54% of respondents are very satisfied or somewhat satisfied with the City mobile app.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact:
The city has a moderate impact on this measure.
Description
It is important that the City provides online access to city services for businesses, residents and visitors that would like to conduct business or obtain information. Technology demands are expected to increase in the future as mobile device popularity increases.
A baseline will be determined by the percent of respondents indicating somewhat satisfied /very satisfied with the City government's overall job of providing City services online based on results obtained from the City's annual citizen survey.
Analysis
Results from the 2023 Community Survey show 63% of respondents are very satisfied or somewhat satisfied with the City mobile app.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact
The City has a moderate impact on this measure.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.