Reliable and fast Internet service is important for citizens that work, learn, and play from their residence. The City will keep current ordinances and policies that create an environment where Internet Services Providers can provide the best possible service to residents. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the availability, speed, and reliability of their residential internet services on the City’s annual community survey.

Results from the 2023 Community Survey show a 59% satisfaction rate for internet services.  This is a slight increase from the 53% satisfaction rate in 2018.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.

Cellular phones have become an integral tool in people's lives. Because they now provide critical services such as weather warnings and access to 911 emergency lines, excellent coverage, speed, and reliability is important. The City will keep current ordinances and policies that create an environment where Wireless Carriers can provide the best possible service to residents. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the coverage, speed, and reliability of their wireless service on the City’s annual community survey.

Results from the 2023 Community Survey show a 50% satisfaction rate for wireless services. This is a slight increase from the 47% satisfaction rate in 2018.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.

Reliable and fast Internet service is important for businesses that serve the community. The City will have ordinances and policies that create an environment where Internet Services Providers can provide the best possible service to businesses. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the availability, speed, and reliability of their business internet service on the City’s business survey.

At this time there is no data to report.  The Information and Technology department is working with the Economic and Community Development department to develop a business survey to begin capturing this information.

Cellular phones have become an integral tool in the business community. Because they now provide critical services such as weather warnings and access to 911 emergency lines, excellent coverage, speed, and reliability is important. The City will keep current ordinances and policies that create an environment where Wireless Carriers can provide the best possible service to the business community. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the coverage, speed, and reliability of their wireless service on the City’s business survey.

At this time there is no data to report.  The Information and Technology department is working with the Economic and Community Development department to develop a business survey to begin capturing this information.