Arts, culture, recreation and life-long learning are part of the fabric of everyday life in Germantown. Year-round programs and events are provided for residents to enjoy in a variety of ways. In an effort to maintain service excellence and provide exceptional services responsive to citizens’ needs, continuous improvement will be made to offer a wide range of unique recreational, leisure and cultural programs available to all residents.
Satisfaction with Recreation and Cultural Arts Programs and Services
Provide year-round programs and events for residents to enjoy in a variety of ways.
The Department continues to use feedback of surveys to help determine programming decisions and measure overall customer service satisfaction. Twelve programs were surveyed this quarter and achieved a combined customer service satisfaction rate of 93%. These included the pickleball tournaments, Camp G'town, Small Fry Triathlon, environmental education classes and REACH Before/Afterschool.
The city has a moderate impact on this measure.
Participation in Recreation and Cultural Arts Programs
Engage the community through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.
Program participation totaling 5,594 is below the planned target for this quarter. This is due to the cancellation of the July Fourth fireworks show as a result of inclement weather.
Programs this quarter included various special events, special recreation, 50+ programs, Before/After School, community enrichment classes, Camp G'town, community garden, sports, and environmental education classes.
The cIty has a moderate impact on this measure.
Percent Increase in Quality of Life Social Media Engagement