The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities

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The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Arts, culture, recreation and life-long learning are part of the fabric of everyday life in Germantown. Year-round programs and events are provided for residents to enjoy in a variety of ways. In an effort to maintain service excellence and provide exceptional services responsive to citizens’ needs, continuous improvement will be made to offer a wide range of unique recreational, leisure and cultural programs available to all residents.

No Information Satisfaction with Recreation and Cultural Arts Programs and Services

Description:

Provide year-round programs and events for residents to enjoy in a variety of ways.

Analysis:

The Department continues to use feedback of surveys to help determine programming decisions and measure overall customer service satisfaction. Nine programs were surveyed this quarter and achieved a combined customer service satisfaction rate of 96%. These included Special Events, Senior Hikes, environmental education classes, youth sports and REACH Before/Afterschool.

Impact:
The city has a moderate impact on this measure.

No Information Participation in Recreation and Cultural Arts Programs

Description:

Engage the community through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Analysis:

Program participation for the 2nd quarter totaled 6,557. Programs included various special events, special recreation, 50+ programs, REACH, community enrichment classes, sports, and environmental education classes.

Impact:
The cIty has a moderate impact on this measure.

No Information Percent Increase in Quality of Life Social Media Engagement

Description:

Strive to place the Germantown Parks and Recreation Department's brand messages before the citizens, customers, and participants in the most appropriate ways.

Analysis:

Reach this quarter are below...

Facebook - 607.3%

Instagram - 13.4%

Impact:
The city has a moderate impact on this measure.