The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities

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The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Arts, culture, recreation and life-long learning are part of the fabric of everyday life in Germantown. Year-round programs and events are provided for residents to enjoy in a variety of ways. In an effort to maintain service excellence and provide exceptional services responsive to citizens’ needs, continuous improvement will be made to offer a wide range of unique recreational, leisure and cultural programs available to all residents.

On Target Satisfaction with Recreation and Cultural Arts Programs and Services

Description:

Provide year-round programs and events for residents to enjoy in a variety of ways.

Analysis:

The Department continues to use feedback of surveys to help determine programming decisions and measure overall customer service satisfaction. Seven programs were surveyed this quarter and achieved a combined customer service satisfaction rate of 100%. These included Special Events, Senior Hikes, environmental education classes, youth sports and REACH Before/Afterschool and events/programming at The Farm Park. We will continue to build our programming and events while making sure we maintain our expected service excellence goals.

Impact:
The city has a moderate impact on this measure.

On Target Participation in Recreation and Cultural Arts Programs

Description:

Engage the community through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Analysis:

Program participation for the 1st quarter totaled 11,338. Programs included various special events including the July 4 Extravaganza, special recreation, 50+ programs, REACH, summer day camp, sports, and programming at the Farm Park.

Impact:
The cIty has a moderate impact on this measure.

No Information Percent Increase in Quality of Life Social Media Engagement

Description:

Strive to place the Germantown Parks and Recreation Department's brand messages before the citizens, customers, and participants in the most appropriate ways.

Analysis:

Impact:
The city has a moderate impact on this measure.