In 2016, survey respondents were asked to rate the importance of City functions from a list of 19 services or programs provided by the City. They were also asked to report how satisfied they are with these services and programs. Of the top 5 most important services, the City received an overall satisfaction score for those services.

In the fiscal year 2024 community survey, the top 5 most important city functions for the residents of Germantown are police services, fire services, ambulance and EMS services, maintaining streets, and emergency preparedness. For those services, the overall satisfaction was 77%. This is a decrease in this measure compared to fiscal year 2023. The City will continue to maintain a high focus on core services that are provided to the community and will continue to strive to meet the customer needs.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. 

Percent of respondents indicating Germantown as good/excellent as a place to live based on results from the City's annual community survey.

Since 2013, Germantown residents have consistently rated the City of Germantown as an excellent or good place to live by a great majority of survey respondents. In fiscal year 2024, the 94% of resident surveyed are satisfied/very satisfied with Germantown as a place to live. This indicates that Germantown is an excellent or a good place to live. This shows that residents who participated in the citizen survey feel that Germantown is overall a good place to live and is heading in the right direction. Furthermore, 83% of residents who completed the survey have lived in Germantown for 10 or more years and 88% see themselves living in Germantown five years into the future.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22.