The effectiveness of police service is driven by the ability to recruit and retain top-quality talent. Community education, outreach and engagement allow for an ongoing customer feedback loop to ensure the department identifies and achieves customer service requirements. High-visibility, proactive policing strategies, quick response times, a highly trained and engaged workforce, best-practice approaches to policing, and strong leadership all combine to achieve this objective. As a result, community trust and support are strengthened. These efforts are reflected in the City’s low crime index.
Description
The City collects UCR Part I crime data (violent and property crimes). The City's crime index is determined using census data and the FBI uniform crime reporting data. This measure is reported on a quarterly basis and tracked on a weekly basis. The reported annual crime rate is based on the calendar year.
Analysis
The Germantown Police Department Q4 crime rate is 12.19. The projected crime rate for Germantown in 2026 YTD is 10.26 per 1,000 residents. Both measures remain below the department’s target of 14.
We will continue our commitment to highly visible, proactive enforcement, vigorous follow-up investigations and community engagement.
Impact
The City has high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with police services based on the City's annual community survey.
Analysis
According to the 2025 survey results, 97% of survey respondents are satisfied with the department's services. This exceptional measure shows a peak of community satisfaction. If citizens' satisfaction drops below 90%, the department will evaluate public-facing operations to enhance service delivery and community trust.
Note: The City did not administer a Community Survey in FY19, FY20, FY21, or FY22. The FY26 Community Survey has not been completed at this time.
Impact
The City has high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with "my level of safety when walking alone in my neighborhood at any time of the day or night" on the City's annual community survey.
Analysis
In the 2025 citizen survey, 92% of the respondents feel safe while walking alone at night. This is a 4% increase from the prior year. A score of less than 80% prompts the department to revisit directed and high visibility patrols.
*The City did not administer a Community Survey in FY19, FY20, FY21, or FY22. The FY25 Community Survey has not been completed at this time.
Impact
The City has a high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with "safety of Germantown in comparison to other cities" based on the City's annual community survey.
Analysis
Germantown crime index remains one of the lowest in the region. According to the 2025 Community Survey, 96 percent of survey respondents feel that Germantown is safer than other cities. If our citizen's satisfaction were to fall below 90% we would enhance our public information campaign through social media and community outreach. The effort would educate our citizens on the success rate of the department in relation to those agencies around us.
*The City did not administer a Community Survey in FY19, FY20, FY21, or FY22. The FY26 Community Survey has not been completed at this time.
Impact
The City has a high impact on this measure.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.
