
Community engagement is vital to Germantown Police services in helping to determine customer requirements. The foremost of those is a rapid response to emergency situations. Quick response times ensure a high level of personal security and aid in the preservation of evidence. Highly visible, proactive neighborhood patrols provide a strong sense of security and deter criminal activity. These combined efforts are reflected by the City’s low crime index.
Description
The City collects UCR Part I crime data (violent and property crimes). The City's crime index is determined using census data and the FBI uniform crime reporting data. This measure is reported on a quarterly basis and tracked on a weekly basis. The reported annual crime rate is based on the calendar year.
Analysis
We experienced a reduction in reported crimes in almost every category. The only exception is in forcible rape wherein three incidents were reported. Two of the three cases have been exceptionally cleared and the remaining case is still under investigation.
Impact
The City has high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with police services based on the City's annual community survey.
Analysis
The City continues to achieve a high score in satisfaction with residents for police services. In fiscal year 2018, police services achieved a 91% satisfaction score. The department has set 90% as a level to institute a directed survey to a significant population of the City to determine opportunities for improvement.
*The City did not administer a Community Survey in FY19, FY20 or FY21.
Impact
The City has high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with "my level of safety when walking alone in my neighborhood at any time of the day or night" on the City's annual community survey.
Analysis
In the latest citizen survey, 88% of the respondents feel safe while walking alone at night. A score of less than 80% prompts the department to revisit directed and high visibility patrols.
*The City did not administer a Community Survey in FY19, FY20 or FY21.
Impact
The City has a high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with "safety of Germantown in comparison to other cities" based on the City's annual community survey.
Analysis
Germantown crime index remains the lowest in the region. If our citizen's satisfaction were to fall below 90% we would enhance our public information campaign through social media and community outreach. The effort would educate our citizens on the success rate of the department in relation to those agencies around us.
*The City did not administer a Community Survey in FY19, FY20 or FY21.
Impact
The City has a high impact on this measure.

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1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.

WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.