The effectiveness of police service is driven by the ability to recruit and retain top-quality talent. Community education, outreach and engagement allow for an ongoing customer feedback loop to ensure the department identifies and achieves customer service requirements. High-visibility, proactive policing strategies, quick response times, a highly trained and engaged workforce, best-practice approaches to policing, and strong leadership all combine to achieve this objective. As a result, community trust and support are strengthened. These efforts are reflected in the City’s low crime index.
Description
The City collects UCR Part I crime data (violent and property crimes). The City's crime index is determined using census data and the FBI uniform crime reporting data. This measure is reported on a quarterly basis and tracked on a weekly basis. The reported annual crime rate is based on the calendar year.
Analysis
Motor Vehicle Theft, Theft from Motor Vehicle, and Shoplifting are key offenses that currently contribute the most to our crime rate index. In calendar year-to-date 2024 we currently have a 17% reduction in these offenses as compared to last year during the same time period. Our projected crime rate index for quarters three and four is below our target.
We will continue to pursue innovative methods to deter these crimes that include collaboration with business partners and property owners where the majority of these property crimes occur. Additional investigative resources obtained through grant funding are assisting detectives and SET officers in the prevention and investigation of these crimes.
Violent crime offenses continue to be low as a result of our commitment to high visibility, proactive patrol, and community education, and vigorous investigation.
Impact
The City has high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with police services based on the City's annual community survey.
Analysis
The City continues to achieve a high score in satisfaction with residents for police services. In fiscal year 2023, police services achieved a 93% satisfaction score, which is up from the 91% satisfaction score in fiscal year 2018. The department has set 90% as a level to institute a directed survey to a significant population of the City to determine opportunities for improvement.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact
The City has high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with "my level of safety when walking alone in my neighborhood at any time of the day or night" on the City's annual community survey.
Analysis
In the latest citizen survey, 80% of the respondents feel safe while walking alone at night. A score of less than 80% prompts the department to revisit directed and high visibility patrols.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact
The City has a high impact on this measure.
Description
Percent of respondents indicating somewhat satisfied/very satisfied with "safety of Germantown in comparison to other cities" based on the City's annual community survey.
Analysis
Germantown crime index remains one of the lowest in the region. If our citizen's satisfaction were to fall below 90% we would enhance our public information campaign through social media and community outreach. The effort would educate our citizens on the success rate of the department in relation to those agencies around us.
* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22. A community survey will be conducted during the 2nd quarter of FY25.
Impact
The City has a high impact on this measure.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.
WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.