Germantown has the highest survivability rate in Tennessee related to Emergency Medical Services

2035-image-w-text

Germantown has the highest survivability rate in Tennessee related to Emergency Medical Services.

Emergency Medical Services include all ambulances and fire apparatus staffed with Paramedics and Advanced Emergency Medical Technicians trained to provide professional and compassionate care. Emergency medical personnel have the technology, tools and resources to provide excellent patient care. This results in high survivability from medical emergencies as well as high customer satisfaction. Cardiac arrest and stroke survivability are critical aspects of overall survivability, and remain a top priority. The community takes a proactive approach to health, wellness and medical care, including training in CPR and automatic external defibrillators, helping to improve survivability and overall quality of life.

On Target Cardiac arrest survival rate

Description

Survival rate of all cardiac arrest victims. This includes those with a "workable" rhythm, such as V-Fib and V-Tach, as well as Asystole (flatline) and arrests caused by trauma, including those that are discontinued on the scene without transport to the hospital. This is based upon the ROSC (return of spontaneous circulation) of all patients with full cardiac arrest as found prior to transfer to the Hospital Emergency Department.

Analysis

Impact

The City has a high impact on this measure.

Caution Satisfaction with Emergency Medical Services

Description:

After every EMS call the Germantown Fire Department responds to, a survey is sent to the person involved to determine the overall perception of our performance and customer service. This indicator is based off the response to the overall satisfaction of the EMS response the Germantown Fire Department provides.

Analysis:

The vast majority of the citizens are very satisfied with the Emergency Medical Services provided by the Germantown Fire Dept. Areas of opportunity for improvement are consistent in response times and effectiveness and professionalism both of which have a potential for a 5% improvement. It is important to note however that 0% of customers were dissatisfied with the services provided.

* The City did not administer a Community Survey in FY19, FY20, FY21 and FY22.

Impact:
The City has a high impact on this measure.