Germantown has the highest survivability rate in Tennessee related to Emergency Medical Services

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Germantown has the highest survivability rate in Tennessee related to Emergency Medical Services.

Emergency Medical Services include all ambulances and fire apparatus staffed with Paramedics and Advanced Emergency Medical Technicians trained to provide professional and compassionate care. Emergency medical personnel have the technology, tools and resources to provide excellent patient care. This results in high survivability from medical emergencies as well as high customer satisfaction. Cardiac arrest and stroke survivability are critical aspects of overall survivability, and remain a top priority. The community takes a proactive approach to health, wellness and medical care, including training in CPR and automatic external defibrillators, helping to improve survivability and overall quality of life.

Below Plan Cardiac arrest survival rate

Description

Survival rate of all cardiac arrest victims. This includes those with a "workable" rhythm, such as V-Fib and V-Tach, as well as Asystole (flatline) and arrests caused by trauma, including those that are discontinued on the scene without transport to the hospital. This is based upon the ROSC (return of spontaneous circulation) of all patients with full cardiac arrest as found prior to transfer to the Hospital Emergency Department.

Analysis

Germantown Fire boasts one of the highest survival to discharge rates in the country. While this percentage is volatile quarter to quarter, the result of nearly 25% is very close to our target but fell slightly short of our benchmark. This will continue to be a large focus for the department with training and community outreach to continue to improve these numbers.

Impact

The City has a high impact on this measure.

On Target Satisfaction with Emergency Medical Services

Description:

After every EMS call the Germantown Fire Department responds to, a survey is sent to the person involved to determine the overall perception of our performance and customer service. This indicator is based off the response to the overall satisfaction of the EMS response the Germantown Fire Department provides.

Analysis:

According to the 2025 survey results, 96% of survey respondents are satisfied with the department's services. This exceptional measure shows a peak of community satisfaction. Compared to FY24, this is an increase of 5 percentiles which shows the community has increase satisfaction and trust in the EMS services being provided.

Note: The City did not administer a Community Survey in FY19, FY20, FY21, or FY22. The FY26 Community Survey has not been completed at this time.

Impact:
The City has a high impact on this measure.