The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities

2035-image-w-text

The community is engaged through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Arts, culture, recreation and life-long learning are part of the fabric of everyday life in Germantown. Year-round programs and events are provided for residents to enjoy in a variety of ways. In an effort to maintain service excellence and provide exceptional services responsive to citizens’ needs, continuous improvement will be made to offer a wide range of unique recreational, leisure and cultural programs available to all residents.

No Information Satisfaction with Recreation and Cultural Arts Programs and Services

Description:

Provide year-round programs and events for residents to enjoy in a variety of ways.

Analysis:

The Department continues to use feedback of surveys to help determine programming decisions and measure overall customer service satisfaction. Seven programs were surveyed this quarter and achieved a combined customer service satisfaction rate of 93%. These included Special Events, Senior Hikes, environmental education classes, youth sports and REACH Before/Afterschool.

Impact:
The city has a moderate impact on this measure.

No Information Participation in Recreation and Cultural Arts Programs

Description:

Engage the community through top-quality inclusive recreation, cultural arts, entertainment and life-long learning opportunities.

Analysis:

Program participation for the 3rd quarter totaled 5,061. Programs included various special events, special recreation, 50+ programs, REACH, community enrichment classes, sports, and environmental education classes.

Impact:
The cIty has a moderate impact on this measure.

On Target Percent Increase in Quality of Life Social Media Engagement

Description:

Strive to place the Germantown Parks and Recreation Department's brand messages before the citizens, customers, and participants in the most appropriate ways.

Analysis:

The City has completed a communications plan for FY24 that target specific areas/departments of the City through the use of videos that "tell the story". The City tracks Facebook and Instagram. However, FY23 META did not track Instagram engagement prior to January 2024.

Impact:
The city has a moderate impact on this measure.