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technology_iconA City-wide technological infrastructure supports and sustains individual, educational, government and business demands.

Germantown requires a dependable, state-of-the-art and robust technology infrastructure throughout the City. This includes cellular service, wireless, Internet connectivity, radio, television and telephone service. City ordinances adapt to changing technology while keeping with the traditions citizens expect. The City creates an environment that attracts technology options for the community and explores strategic technological partnerships. Technology also supports and enhances public safety initiatives such as FirstNet, which will bring 21st century technology to first responders.

Below Plan Satisfaction with residential internet service

Description

Reliable and fast Internet service is important for citizens that work, learn, and play from their residence. The City will keep current ordinances and policies that create an environment where Internet Services Providers can provide the best possible service to residents. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the availability, speed, and reliability of their residential internet services on the City’s annual community survey.

 

Analysis

The fiscal year 2018 Community Survey was sent to residents in the 2nd quarter.  Results were received in the 4th quarter and reflect a decline in satisfaction from survey respondents. The City met with a new potential internet provider in the 4th quarter. 

*The City did not administer a Community Survey in FY19; however, the City is looking to administer the survey in FY20.

 

Impact

The City has minimal impact on this measure.

Below Plan Satisfaction with residential cellular service

Description

Cellular phones have become an integral tool in people's lives. Because they now provide critical services such as weather warnings and access to 911 emergency lines, excellent coverage, speed, and reliability is important. The City will keep current ordinances and policies that create an environment where Wireless Carriers can provide the best possible service to residents. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the coverage, speed, and reliability of their wireless service on the City’s annual community survey.

 

Analysis

The fiscal year 2018 Community Survey was sent to residents in the second quarter.  Results were received in the fourth quarter and reflect a decline in satisfaction from survey respondents. 

*The City did not administer a Community Survey in FY19; however, the City is looking to administer the survey in FY20.

 

Impact

The City has a minimal impact on this measure.

No Information Satisfaction with business internet service

Description

Reliable and fast Internet service is important for businesses that serve the community. The City will have ordinances and policies that create an environment where Internet Services Providers can provide the best possible service to businesses. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the availability, speed, and reliability of their business internet service on the City’s business survey.


 

Analysis

At this time there is no data to report. The Information and Technology Department is working with the Economic and Community Development department to develop a business survey to begin capturing this information. 




 

Impact

The City has minimal impact on this measure.

No Information Satisfaction with business cellular service

Description

Cellular phones have become an integral tool in the business community. Because they now provide critical services such as weather warnings and access to 911 emergency lines, excellent coverage, speed, and reliability is important. The City will keep current ordinances and policies that create an environment where Wireless Carriers can provide the best possible service to the business community. This measure shows the percent of respondents indicating somewhat satisfied or very satisfied with the coverage, speed, and reliability of their wireless service on the City’s business survey.

 

Analysis

At this time there is no data to report. The Information and Technology Department is working with the Economic and Community Development department to develop a business survey to begin capturing this information. 

 

Impact

The City has minimal impact on this measure.

Below Plan Wireless performance index

Description

Measurement of the speed and quality of the cell service in the City.

 

Analysis

Throughout the fiscal year, the Information and Technology department worked with a vendor to obtain updated cell service data for the baseline index. The annual cellular study to determine signal strength and speed was finalized in the 2nd quarter of fiscal year 2019.  A baseline was developed in the 3rd and 4th quarters of fiscal year 2019 with annual comparative data gathering expected to begin in the 1st quarter of fiscal year 2020. For fiscal year 2019, the wireless performance index was 55%. This is the first year that this measure has been tracked. The actual is below target, but the Information and Technology is continuing to work with vendors to see what will work best to help with the speed and quality of the cell service in the City. 

 

Impact

The City has a minimal impact on this measure.

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GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.

logo-image-orange-background

WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.