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public_safety_iconGermantown is the safest city in Tennessee.

Community engagement is vital to Germantown Police services in helping to determine customer requirements. The foremost of those is a rapid response to emergency situations. Quick response times ensure a high level of personal security and aid in the preservation of evidence. Highly visible, proactive neighborhood patrols provide a strong sense of security and deter criminal activity. These combined efforts are reflected by the City’s low crime index.

Caution State crime rate index


 

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Description

The City collects UCR Part I crime data (violent and property crimes). The City's crime index is determined using census data and the FBI uniform crime reporting data. This measure is reported on a quarterly basis and tracked on a weekly basis.

 

Analysis

The crime index is determined by the number of UCR Part I crimes and the latest City's census of 40,123. The department actively monitors statistics to determine patterns and trends to aid in the prevention, detection, investigation, and prosecution of crimes. In the event a crime category trends up, the department would identify potential causes and initiate plans that may include directed patrols, collaborative investigative measures, community education initiatives, or other problem specific measures. These may be very brief or longer term activities depending on results.

 

Impact

The City has high impact on this measure.

On Target Satisfaction with Police services

Description

Percent of respondents indicating somewhat satisfied/very satisfied with police services based on the City's annual community survey.

 

Analysis

The City continues to achieve a high score in satisfaction with residents for police services. In fiscal year 2018, police services achieved a 91% satisfaction score. The department has set 90% as a level to institute a directed survey to a significant population of the City to determine opportunities for improvement.

 

Impact

The City has high impact on this measure.

On Target Satisfaction with safety while walking alone

Description

Percent of respondents indicating somewhat satisfied/very satisfied with "my level of safety when walking alone in my neighborhood at any time of the day or night" on the City's annual community survey.

 

Analysis

In the latest citizen survey, 88% of the respondents feel safe while walking alone at night. A score of less than 80% prompts the department to revisit directed and high visibility patrols.

 

Impact

The City has a high impact on this measure.

On Target Satisfaction with safety in comparison to other cities

Description

Percent of respondents indicating somewhat satisfied/very satisfied with "safety of Germantown in comparison to other cities" based on the City's annual community survey.

 

Analysis

Germantown crime index remains the lowest in the region. If our citizen's satisfaction were to fall below 90% we would enhance our public information campaign through social media and community outreach. The effort would educate our citizens on the success rate of the department in relation to those agencies around us.

 

Impact

The City has a high impact on this measure.

On Target Satisfaction with fire department services

Description

After every incident involving the City of Germantown Fire Department a survey is sent to the person involved in order to determine overall perception of performance and customer service. This indicator is based on the question that asks overall satisfaction with the service provided by the fire department.

 

Analysis

The front line Fire Department personnel continue to provide great customer service to the citizens and visitors of Germantown.  All respondents scored the Fire Department as excellent or above average. The Fire Department is continuing to stress the importance of customer service as part of the culture of the Department and recruit employees that share that value.

 

Impact

The City has a high impact on this measure.
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WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.

logo-image-orange-background

WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.