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city_services_iconCity Services are used effectively in high-priority areas.

The City of Germantown strives to deliver services to customers in the most efficient manner possible, while pursuing efficiencies in operations to achieve the best value of public funds. The City relies on feedback that is plotted in the Value Quadrant, a tool used to evaluate and align resources with customer requirements. Low-valued services are evaluated using standardized practices to improve efficiency. Some services may also be eliminated to free up time and money for higher value services.

Caution Satisfaction with the City's ability to focus on priorities

Description

The percent of respondents who rated the "City government's efforts to focus on the priorities that matter most to the residents" as either very satisfied or somewhat satisfied on the annual Community Survey.

 

Analysis

The City has maintained a consistently high score over the past four years. Variation can be contributed to common cause with no statistical significance between the years. A decrease in this area would indicate a lack of follow through on the Strategic Plan and other high priority areas. In the 2017 Community Survey, 67% of the respondents were very satisfied or somewhat satisfied with the City's ability to focus on priorities. The City will continue to work toward improving this score by remaining focus on the needs that are important to the resident and providing excellent services.

 

Impact

The City has a high ability to impact this measure.

Caution Funding of low-valued services

Description

The Germantown Community Survey asks respondents to rate the importance assigned to a set of City Services and then provide the level of satisfaction they have with how they perceive the City is performing those services. The difference or “gap” between customer needs and perceived performance allows the identification of areas of improvement and the construction of a priority chart. A priority chart graphically displays the City Functions in terms of satisfaction and importance scores and helps set priorities for future initiatives to improve resident satisfaction. The chart is then overlaid with the City's budget to determine if spending is in the correct areas.

 

Analysis

The City strives to control spending in areas of low-value and importance to residents. While these areas do have value, they are lower in importance as compared to other services. Based on the community survey, there are seven areas in the City that are considered low-valued to the survey respondents. These areas include: walk-able community, code enforcement, protecting our natural environment, community events, support for the arts in the community, farm park, and recreational programs and classes. Fiscal year 2017 shows that 16.46% of funding for some City functions was used in areas that are considered low-valued to residents. The 9.29 percentage point increase between fiscal year 2016 and fiscal year 2017 is due to the "protecting our natural environment" moving from being considered high-value by residents in fiscal year 2016 to being considered low-valued in fiscal year 2017. Protecting our natural environment consist of stormwater, water well maintenance, sewer and sewer treatment funds which is very important for the City maintain. 

For fiscal year 2017, the percent of funding is based on numbers that have not been audited. 

 

Impact

The City has a high ability to impact this measure.
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GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.

logo-image-orange-background

WWW.GERMANTOWN-TN.GOV
1930 SOUTH GERMANTOWN ROAD
GERMANTOWN, TN 38138 | (901) 757-7200
 
©2016 THE CITY OF GERMANTOWN. ALL RIGHTS RESERVED.